Sales & partnerships
Pricing, scope, and onboarding for Amazon sellers.
Contact
Get in touch
Questions about our services, our handling of Amazon Selling Partner data, or working with us — here is how to reach us.
Business details
Registered details of Cloudray (HK) Limited, the company that operates CloudrayAI.
- Registered legal name
- Cloudray (HK) Limited
鐳雲（香港）有限公司 - Business registration number
- 72775485 (Hong Kong)
- Registered address
- Office 5, 8/F, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
- General enquiries
- rayner@cloudrayai.com
- Telephone
- +852 5315 0045 (Hong Kong office)
+86 133 0516 3900 (direct) - Business hours
- Monday–Friday, 09:00–18:00 (UTC+8)
- Website
- cloudrayai.com
Who to contact
Customer support
Help with an existing account, an authorization, or a data request.
We aim to respond within 1 business day.
Security & privacy
Report a suspected vulnerability or data incident, or exercise a data protection right.
Use the subject “Urgent security incident” for a suspected incident, or “Privacy” for a data protection request.
Data requests from sellers
If you have authorized our application on your Amazon selling account, you can ask us to export or delete the data we hold for you, and you can revoke our access at any time from Seller Central.
Revoking access
Authorization is managed from your Seller Central account and can be withdrawn without contacting us.
In Seller Central, go to Apps & Services → Manage Your Apps, find this application, and choose Revoke access. Access stops immediately.
Export or deletion requests
Email rayner@cloudrayai.com with the subject “Privacy”. We may verify the request through the account email or proportionate evidence of authority; we never ask for your Amazon password.
We respond within the applicable statutory period — normally one month under EU or UK GDPR, 45 days under the CCPA and 40 days for Hong Kong access or correction requests, subject to permitted extensions and exceptions — and otherwise aim to respond within 30 days. Selling Partner Data is permanently deleted within 30 days of the earliest deletion trigger described in section 6 of our Privacy Policy. Deletion may be performed through controlled manual procedures and is not automatic. Where a mandatory retention exception applies, we will identify it and its duration where legally permitted.
Request any report export before revoking access or closing your account: we do not retrieve fresh Amazon data after revocation.
See our Privacy Policy for the full detail on how data is handled.